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This title is in-depth practical guide to the critical IT service capacity management process. Written and reviewed by some of the world’s most respected experts in this field, it shows how capacity management best practice can support provision of a consistent, acceptable service level at a known and controlled cost.
Practical advice in this title covers the essential control of two balances: supply versus demand and resources versus cost. The advice and guidance in this title aligns with ISO/IEC 20000 and ITIL® (Version 3).
ISO/IEC 20000 lists a set of required capacity management deliverables, whereas ITIL outlines what should be done in capacity management, whereas this book to describes how to do it.
This title covers:
- Why do it – benefits and cost-benefit analysis,
- How to do it – data-flows and activities,
- Who does it – roles and perspectives,
- Implementation, maintenance, improvement, tools.
- Provides comprehensive templates and checklists:
- Objectives,
- Interfaces and data-flows,
- Sub-practices and activities metrics,
- Application sizing parameters,
- Data for modelling deliverables,
- Reports,
- CMMI levels,
- KPIs,
- Risk matrix,
- Sample capacity plan
Key Features and Benefits:
- A practitioner's guide to the IT service capacity management process - an essential reference for experienced practitioners. Giving key insights into how to balance supply versus demand and resources versus cost - helping you to save time and money.
- Written in a plain-English and in a pragmatic manner, making the information in the book easily usable. Helping you to achieve your goals.
- Comes complete with comprehensive checklists and templates - saving you time as you don't need to reinvent any wheels.
Author: Adam Grummit
Publisher: Van Haren Publishing
ISBN 10: 9087535198
ISBN 13: 9789087535193
Pages: 170
Format: Softcover
Published Date: 30 July 2009
Availability: In Stock
Acknowledgement of OGC Copyrights.
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