Building an ITIL-Based Service Management Department

An ITIL-Based Service Management Department is at the heart of ITIL success.

This book provides everyone in a service department with practical guidance on using ITIL to develop and improve performance.

Building an ITIL-Based Service Management Department is a how-to guide to building a service management department. The advice and guidance within the book is based on both the ITIL V2 and V3 principles. Helping to ensure best practice methods are considered from the outset.

This book has been written to specifically fill a need. It has been tailored to fill a gap in the market for people looking for implementation advice on Versions 2 & 3.

Key Features and Benefits:

• Uses terminology that is consistent with both Version 2 and Version 3 of ITIL - the book includes a glossary of terms, acronyms and abbreviations.
• Covers both versions of ITIL.
• Provides vital ITIL Version 2 and Version 3 implementation advice and guidance.

We also offer an electronically downloadable PDF - Building an ITIL-Based Service Management Department (DRM-Protected PDF).

Author: Malcolm Fry
Publisher: TSO
ISBN 10: 011331096X
ISBN 13: 9780113310968
Pages: 120
Format: Softcover
Published Date: 30 June 2008
Availability: In Stock

If you are looking for practical advice covering how to implement ITIL within your IT department, then this is the perfect solution for that need - order today!