Order the ITIL Foundation Handbook - 2011 Edition today to help you pass your ITIL 2011 Foundation exam - order now!
Prepare for and pass the ITIL 2011 Foundation exam at the first attempt, use the ITIL Foundation Handbook - 2011 Edition to ensure you are ready to sit the exam. The ITIL Foundation Handbook - 2011 Edition is the official pocket guide designed to aid you in preparing for the ITIL 2011 Foundation exam.
Written in partnership with itSMF International, the professional body representing service management individuals - this guide covers the following:
- The ITIL Service Lifecycle - the Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement
- The terms and abbreviations used within ITIL and ITSM.
- The structure of the ITIL qualification scheme
Key Features and Benefits:
- Fully aligned with the 2011 version of ITIL and the 2011 Foundation syllabus. This pocket guide is a bang up-to-date study resource.
- Functions as an ideal introduction to ITIL and ITSM, as well as a quick desk reference for qualified practitioner and managers.
- Written in plain English, the information within this pocket guide is easy to understand - speeding up the learning process.
- References relevant sections of the core manuals, this enables you to delve deeper during your studies should you wish by cross-referencing this pocket guide with the core manuals.
This pocket guide is ideal for ITIL Foundation training courses, we thus supply the pocket guide in packs of 10 - ITIL Foundation Handbook (Pack of 10).
Publisher: TSO
ISBN 10: 0113313497
ISBN 13: 9780113313495
Format: Softcover
Published Date: 31 January 2012
Availability: In Stock
Acknowledgement of OGC Copyrights.
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