A guide to organizational change for IT service management projects - buy today!
Endorsed by itSMF International
This itSMF-International-endorsed title details a portfolio-based approach to implementing IT service management change initiatives. This guide provides a new and innovative framework which can be used for strategic, tactical and operational change of all sizes and complexity that is portfolio-based.
This framework covers:
- What the challenges are
- The framework - what is trying to be accomplished
- The portfolio approach
- Commitment
- Expectations
- Building momentum
- Application
Key Features and Benefits:
- Provides practical examples for applying the framework and using a portfolio approach to both new and existing ITSM change initiatives. These examples make the information and framework detailed within the book easily useable.
- Endorsed by itSMF International - the leading best practice organization for ITSM. This book being endorsed by them proves the relevance and provenance of the information.
We also offer this book in our itSMF Book Suite.
Author: Karen Ferris
Publisher: TSO
ISBN 10: 0117080608
ISBN 13: 9780117080607
Pages: 152
Format: Softcover
Published Date: 7 November 2011
Availability: In Stock
A guide to organizational change in the ITSM arena - buy today!
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