A bundle of all the latest books from itSMF International - buy your bundle today!
This bundle of books includes all the latest books from itSMF International in one kit. Topics covered include:
- Principles and practice of IT service management (ITSM)
- ITSM tools - selection and implementation
- Green service management
- Organizational change
- Realizing IT as a strategic asset
The books included in this bundle are as follows:
Creating and Driving Service Excellence: An Executive's Guide to IT Service Management (Softcover):- An introductory guide to the principles and practice of service management.
IT Tools for the Business when the Business is IT (Softcover) :- A guide to selecting the right ITSM tool for the job and implementing its use.
Greening Service Management (Softcover):- This guide shows how taking a green view to service management can save the planet whilst saving your organization serious amounts of money!
Balanced Diversity - A Portfolio Approach to Organisational Change (Softcover):- A guide to organizational change during IT service management initiatives.
IT That Matters - An Executive's Guide to Maximizing the Strategic Value from Your IT Investment (Softcover):- A pocketbook to realizing the maximum strategic value from your IT investments.
Key Features and Benefits:
- Includes all the latest itSMF International books in one bundle - buy with one mouse click whilst saving money
- All of the books included in this bundle are written by authoritative figures on the subject of ITSM - Sharon Taylor, Robert Falkowitz, Ian Salvage and Karen Ferris. This proves the relevance, quality and authority of these books.
- All of the books in this bundle are bang up to date. This makes them some of the most up-to-the-minutes titles on service management.
Authors: Sharon Taylor, Robert Falkowitz, Ian Salvage, Karen Ferris and Dennis Ravenelle
Publisher: TSO
Format: 5 x Softcover Books
Availability: In Stock
Order this suite of best practice guidance today!
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