A guide to the ITIL®v3 Service Offerings and Agreements (SOA) exam - order now!
This book will give you the knowledge and confidence to pass the ITILv3 Service Offerings and Agreements Intermediate exam. The concepts are explained in an easy-to-understand manner that is free of technical jargon. More complex areas are broken down into smaller understandable sections.
The relevant sections of the core ITIL books are fully explained at a level that enables comprehension, application and analysis to take place. This is important as the exam will test at these levels of learning. The syllabus for SOA covers material in both the Service Strategy and the Service Design books. This publication brings everything together in one place.
The book is applicable for candidates studying for the Service Offerings and Agreements qualification or considering doing so. It is also useful for anybody looking for information on and an insight into the processes of:
- Service Portfolio Management
- Service Catalogue Management
- Service Level Management
- Supplier Management
- Demand Management
- Financial Management
Key Features and Benefits:
- An exam guide for those looking to pass the SOA exam. This book brings together the knowledge in the core books and simplifies it so that it is easier to understand. Helping you to ensure you pass first time!
- This guide is also published by one of the official ITIL Examination Institutes, ISEB/BCS. This mean they know the information that needs to be covered in order to pass the SOA exam the first time and testifies to the materials quality!
- Service Offerings and Agreements: A Guide for ITIL v3 Exam Candidates is also usable after you have passed the exam. It will serve as a source of continuing good practice and guidance.
Author: Richard Griffiths
Publisher: BCS
ISBN 10: 190612468X
ISBN 13: 9781906124601
Pages: 160
Format: Softcover
Published Date: 13 January 2011
Availability: In Stock
Acknowledgement of OGC Copyrights.
Order this guide to the SOA exam today - buy now!
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