Order your copy of the updated ITIL 2011 Service Strategy publication today!
ITIL Service Strategy provides guidance on how to design, develop, and implement service management, not only as an organizational capability but also as a strategic asset. Guidance is provided on the principles underpinning the practice of service management. This guidance is useful for developing service management policies, guidelines and processes across the ITIL Service Lifecycle.
Service Strategy guidance is useful in the context of Service Design, Service Transition, Service Operation, and Continual Service Improvement. Topics covered in Service Strategy include:
- The development of markets
- Internal and external
- Service assets
- Service Catalog
- Implementation of strategy through the ITIL Service Lifecycle
- Financial Management
- Service Portfolio Management
- Organizational Development
- Strategic Risks
Service Strategy is about ensuring that organizations are in a position to handle the costs and risks associated with their service portfolios. It is exists to ensure they are set up not just for operational effectiveness but also for distinctive performance.
What's Changed in this Version of ITIL Service Strategy?
The update does not make the guidance more complex It is designed to ensure that the books relate more clearly to one another, anomalies are corrected and that the content is conveyed in a clear and concise manner.
The feedback from users is that Service Strategy needed most improvement in this regard. Most of the concepts will remain the same, but the wording of these concepts and how they are explained will change.
ITIL is a constantly evolving framework for the implementation of best practice in the IT service management world.
Key Features and Benefits:
- Updated to reflect user feedback from an extensive review process, much of this title's information has been updated to aid clarity and convey the key the information in a clear and concise manner. This title is now much easier to read and use!
- Employing the information within this updated publication will allow you to design, develop and implement service management. Aligning IT with the strategic goals of the organization, and making IT a net contributor to the organization's bottom line.
- Available as part of the ITIL Lifecycle Publication Suite - save hundreds over buying the new versions of the books individually - simply buy the ITIL suite.
Author: OGC
Publisher: TSO
ISBN 10: 0113313101
ISBN 13: 9780113313105
Format: Softcover
Published Date: 29 July 2011
Availability: In Stock
Acknowledgement of OGC Copyrights.
Order your copy of this essential reference today!
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