A guide to realizing benefits from your IT service management investments in the least possible time - buy now!
ITIL® Service Management Implementation and Operation focuses on how to achieve the best return from your IT service management implementation investment, in the least possible time. It discusses the key challenges organizations experience as they leverage ITIL Version 3 to achieve desired transformations—including the approaches adopted to address those challenges.
It includes templates, checklists, implementation patterns, and detailed plans for each pattern to kickstart your implementation efforts.
Key Features and Benefits:
- Provides guidelines and supporting materials to achieve service management excellence by implementing ITILv3 - showing how you can run effective IT services, helping you to realize maximum benefit from your investments.
- Explains the key components necessary to successfully implement IT service management and discusses the components that are essential to operate and optimize IT service management. Using this information you will achieve service excellence in record time.
- Filled with first-hand practitioner insights in implementing ITIL in a number of organizations across various industries. Meaning the info in the book is practical and thus easier to implement.
Author: Ahmad K. Shuja
Publisher: CRC Press
ISBN 10: 1420089390
ISBN 13: 9781420089394
Pages: 554
Format: Hardcover
Published Date: 31 August 2010
Availability: In Stock
Acknowledgement of OGC Copyrights.
Order this straightforward guide to ITILv3 today - buy now!
Product Rating:  (0.00) # of Ratings: 0 (Only registered customers can rate)
There are no comments for this product.
|
|