Order this survey created by itSMF USA today!
Building on the results of a 2003 survey, the itSMF USA offers an exciting look at the adoption, use and overall development of standards and good practice frameworks over the last few years in this survey. The survey also provides useful information on the processes and metrics related to outsourcing.
Part 1 of this survey is focused on good practice awareness and implementation for the current ITIL® versions, V2 and V3. It also details what other good practices and standards might be utilized by the organizations whose employees responded to this survey.
In Part 2 itSMF USA sought to understand several of the specific considerations involved in outsourcing decisions:
- What factors influence an organization’s decision to outsource?
- Once a decision to outsource is made, how do they determine what to outsource?
- What factors influence the management of the relationship?
Shed light on the current state of frameworks and garner the knowledge shared on outsourcing - buy this survey today!
Key Features and Benefits:
- Researched and written by itSMF USA, the leading organization for ITSM professionals in the US. The information in this survey is authoriative as it is written by practitioners for practitioners.
- Covers the development and adoption of ITSM frameworks in North America over a five year period. This survey sheds light on these developments and how they could affect any implementation you could undertake.
- Offers many insights on IT outsourcing based on practical experience, offering a source of information not available anywhere else!
Principal Investigators: Phyllis Drucker and Dennis G. Ravenelle
Editors: Jay Stuart and Colin Monaghan
Publisher: itSMF USA
Format: Spiral-Bound
Published Date: 2009
Availability: In Stock
Acknowledgement of OGC Copyrights.
Order this survey to good practices today!
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