Buy Visible Ops Handbook: Implementing ITIL in 4 Practical Auditable Steps (One of the Bestselling ITIL Books Worldwide!)
The intent of this handbook is to provide an overview of the methodology that the Publisher has developed known as Visible Ops. Since 2000, the Publisher's have met with hundreds of IT organizations and identified eight high-performing IT organizations with the highest service levels, best security, and best efficiencies. What was most amazing about these eight organizations was what they shared: a common way of managing change, a culture of causality, and value placed on controls that were both visible and auditable.
Visible Ops reflects the lessons learned about how these organizations work and describes a control-based entry point into the world of ITIL. Organizations can use Visible Ops to springboard their own process improvement efforts.
The four steps covered in the book are:
Step 1) Stabilize the Patient
Step 2) Catch & Release and Find Fragile Artifacts
Step 3) Establish Repeatable Build Library
Step 4) Enable Continuous Improvement
Here are the contents of this book.
Readers Comments:
'This book is a roadmap to running a data center. If you are tired of 'management by hair on fire' read this book and consider it carefully.'
- Stephen Northcutt, Director 0f Training and Certification, The Sans Institute.
'By starting with reducing ""reactive time"" and focusing on Incident, Problem and Change Management - the book provides a pragmatic and valuable insight into how one could go about the process of implementing ITIL from scratch in a greenfield site.'
'I would recommend this book to anyone who is beginning on their ITIL journey - as a natural complement to the core OGC texts, or anyone who is considering how they would overlay their ITIL implementation with Audit capability.'
- Robin Yearsley, ITIL and ISO 20000 Consultant, UK
'It was a pleasure to read the Visible Ops Handbook and find a documented plan that I could use to implement our improvement process. The authors understand and address the real challenges with managing IT improvement.'
- Mike Kline, ITIL Consultant, USA
Authors: Kevin Behr, Gene Kim & George Spafford
Publisher: ITPI
ISBN 10: 0975568612
ISBN 13: 9780975568613
Format: Soft Cover
Published Date: June 2005
Availability: Ex Stock
Order this vital book on implementing ITIL today to ensure the success of your process improvement effort!
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