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This well-constructed book provides practical advice and information that will help you to understand how to design and develop a service catalog. It also helps you to understand the role that the service catalog performs within the service portfolio.
Readers will gain practical information and knowledge that will help with:
- Understanding the full concept of the service catalog,
- Understanding the scope of the service catalog,
- Building an appropriate service catalog for your organisation,
- Identifying the true value that the service catalog can deliver to your organisation,
- Understanding services and the value that they provide to your organisation and customers,
- Managing the service catalog.
In addition, a complete service catalog schematic is provided and the service portfolio pyramid, which is unique to this book, is introduced showing how all the pieces of the puzzle fit together.
Widely researched and reviewed by some of the world’s leading experts, this book provides a down-to-earth and practical resource of information. It is not only for those who are developing service catalogs for the first time, but also for those looking to refine their services according to agreed and established best practice concepts.
Peer Reviews:
'ITSM practitioners and programme sponsors alike must add this practical, highly instructional book to their ITSM toolkit, especially for succeeding with the cornerstone of business to IT alignment – the service catalog.’
Steve Loftness, Sundoya, Inc.
'This book jump-starts and clarifies the way to go for your service catalog initiatives, focusing on the right place to start: the customer.'
Rui Soares, GFI Portugal, itSMF Portugal
Key Features and Benefits:
- This book sheds light on the often misunderstood concept of the service catalog. Using the methods in this book to create a service catalog will help you succeed in creating an ideal service catalog for your organisation, which will lead to better alignment of the IT in your organisation with organisational goals.
- A full service catalog schematic is provided, showing you how to go about designing a service catalog. No need to go searching round the internet for multiple confusing sources of information, when you can get concise, practical information in the form of this book.
Author: Mark O’Loughlin
Publisher: Van Haren Publishing
ISBN 10: 9087535716
ISBN 13: 9789087535711
Pages: 256
Format: Softcover
Published Date: 5 March 2010
Availability: In Stock
Acknowledgement of OGC Copyrights.
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