Buy an annual multiuser licence for online access to the Official Introduction to the ITIL Lifecycle Publication Suite today!
This official introduction is your gateway to ITIL. It explains the basic concept of IT service Management and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. It also serves to illuminate the background of the new ITIL structure.
This title introduces IT Service Management (ITSM) and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.
After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.
Explanation of Concurrent Multi User Licences:
Concurrent multi-user licences enable a number of people to simultaneously access the full range of ITIL material in its full online format. Multi-user access to the material is by IP authentication (read more about multi-user access) and this means that any person accessing the material using this method will be able to do so – up to the maximum number of simultaneous users permitted by your licence. As all users of ITIL material within an organisation do not necessarily need to access it simultaneously, multi-user licences can be a very cost-effective option. One multi-user licence, for example, may support between 3 and seven users inside your organization, depending on the frequency and timing of each user’s access of the material.
You can purchase annual multi-user licences or, if you prefer to enjoy an annual discount against this base rate, you can purchase a three year licence, simply by choosing the appropriate option in the drop-down box above.
We can (And often do) supply any number of multi-user licences for larger organisations that may need hundreds of staff to access the material – please contact us for a price and any specific information you may need in considering this purchase.
Please select from the box above how long you would like your subscription to run for.