Order The Complete Guide to IT Service Management - Reference and Revision Today.
Diane Colbeck & Ivor Evans' The Complete Guide to IT Service Management - Reference and Revision provides
- comprehensive guidance to any organization contemplating improving the quality of its IT services
- practical assistance to any managers faced with the task of improving the quality of one or more of their IT Service Management processes
- the ideal study guide for the ITIL Managers' Exam.
Here are the contents of this book.
Already, this Guide has proved to be an invaluable aid for students studying for and sitting their IT Service Management professional examinations. Readers who study this book also find it useful to study the original ITIL texts (ITIL Version 2), particularly the Service Support and Service Delivery volumes.
However, it does present all of the information needed to pass the examinations in a logical, structured and eminently practical format. It has a paticular focus on the ITIL(Version 2)/IT Service Management Manager exam. That same format also serves the Guide’s purpose in acting as a detailed checklist when planning for process, organizational or technical improvements.
The Guide is divided into four parts, each of them dealing with a specific aspect of IT Service Management.
Authors: Diane Colbeck, Ivor Evans
Publisher: DIY Monde
ISBN 10: 0973436611
ISBN 13: 9780973436617
Pages: 362
Format: Spiral Bound
Published Date: 2005
Availability: Ex Stock
Order this indispensable guide today for immediate despatch.
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