Buy Servicing ITIL: A Handbook of IT Services for ITIL Managers and Practitioners today.
The recent version of ITIL (Version 3) is architected around a service lifecycle. But what services does IT really deliver that belong to that lifecycle?
Servicing ITIL does not bore you with theory around what a service catalog or service portfolio is. It provides you with the actual IT service descriptions for running, operating and managing an entire IT infrastructure.
Just about every IT service is described in this book. Take what service descriptions you need, mix, match and customise them to quickly create the content needed for your own service catalogs and portfolios. In addition service catalog and portfolio templates are included in the book.
This comprehensive books provides:
- complete service descriptions
- catalog and portfolio templates
- service implementation plans
- service governance processes
- and much more all packed into this one handbook!
If you are looking to create your own service catalogs and portfolios then this is the book you need. It provides you with the essentials tools and information needed to create them.
Key Features:
- Provides descriptions of the actual IT services for running, operating & managing an entire IT infrastructure.
- Offers service catalog and portfolio templates.
- Enables you to create your own service catalogs and portfolios using the service description and templates in the book. Just mix, match and customise the service descriptions in the book as needed.
Readers Reviews:
'We really struggled to identify and pull our IT services together until we saw this material – it saved us months!'
James Brown - ITIL Practitioner - London, England
'A valuable reference resource for ITIL practitioners, service managers, CIOs, procurement managers and anyone else sourcing the services needed to run an entire IT infrastructure operation!'
Elizabeth Henderson - Consultant - La Jolla, California, USA
Authors: Randy Steinberg
Publisher: Trafford Publishing
ISBN 10: 1425140327
ISBN 13: 9781425140328
Pages: 238
Format: Softcover
Published Date: September 2007
Availability: Ex Stock
Order this vital tool to assist you with creating your own service catalogs and portfolios today!
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