This title provides critical information about fundamental and strategic approaches to IT service management that all organisations should consider.
Service Management Strategies that Work provides helpful and practical advice for all organisations that are undergoing the difficult transition from a technology to a service orientation.
Contents:
Chapter 1: Introduction
Chapter 2: IT Governance Unravelled
Chapter 3: The External Managed Service Provider
Chapter 4: Process Implementation
Chapter 5: Defining, Modelling and Costing IT Services
Chapter 6: The Federated CMDB
Chapter 7: Developing A Quality Driven Measurement Framework
Chapter 8: The Theory of Constraints and Continuous Service Improvement
Authors: Gary Case, Troy DuMoulin, George Spalding and Anil C Dissanayake
Publisher: Van Haren Publishing
ISBN: 9789087530488
Pages: 170
Format: Soft Cover
Published Date: October 2007
Availability: Ex Stock
Order this vital publication to IT service management strategic approaches today.
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