Order the ITIL®v3 guide to the Release, Control and Validation syllabus today - the essential guide to this Intermediate exam - order now!
This guide, Release, Control and Validation ITIL V3 Intermediate Capability Handbook, provides a quick reference to the processes covered by the ITIL V3 Release, Control and Validation syllabus.
It is designed as a revision aid for students taking the ITIL Capability qualification for Release, Control and Validation, and as a handy portable reference source for practitioners who work with these processes.
Covers the following processes and functions and how they contribute to the ITIL lifecycle:
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Change Management,
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Service Asset and Configuration Management,
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Service Validation and Test,
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Release and Deployment Management,
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Request Fulfilment,
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Service Evaluation,
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Knowledge Management.
Key Features and Benefits:
- Authored and quality assured by itSMF UK, thus demonstrating that information in this book will be relevant and authoritative. Written by ITSM professionals for ITSM professionals.
- Endorsed by the APM Group, the Official Accreditor of the ITILv3 exams, again demonstrating the authority of this title.
- Follows the ITIL Intermediate Release, Control and Validation Syllabus, helping ITILv3 Intermediate students pass their Release, Control and Validation exam at the first attempt.
We also offer this handbook in packs of 10 - Release, Control and Validation ITIL V3 Intermediate Capability Handbook (Pack of 10).
Author: Stuart Rance, Tricia Lewin, Paul Wigzel - itSMF Members
Publisher: TSO
ISBN 10: 0113312105
ISBN 13: 9780113312108
Format: Softcover
Published Date: 4 November 2009
Availability: In Stock
Acknowledgement of OGC Copyrights.
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