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This guide, Release, Control and Validation ITIL® V3 Intermediate Capability Handbook, provides a quick reference to the processes covered by the ITIL V3 Release, Control and Validation syllabus.
It is designed as a revision aid for students taking the ITIL Capability qualification for Release, Control and Validation, and as a handy portable reference source for practitioners who work with these processes.
Covers the following processes and functions and how they contribute to the ITIL lifecycle:
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Change Management,
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Service Asset and Configuration Management,
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Service Validation and Test,
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Release and Deployment Management,
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Request Fulfilment,
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Service Evaluation,
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Knowledge Management.
Key Features and Benefits:
- Authored and quality assured by itSMF UK, thus demonstrating that information in this book will be relevant and authoritative. Written by ITSM professionals for ITSM professionals.
- Endorsed by the APM Group, the Official Accreditor of the ITILv3 exams, again demonstrating the authority of this title.
- Follows the ITIL Intermediate Release, Control and Validation Syllabus, helping ITILv3 Intermediate students pass their Release, Control and Validation exam at the first attempt.
- Comes in packs of ten, thus providing a convenient way for you to procure a copy of this handbook for each of your ITSM team.
We also offer single copies of this handbook - Release, Control and Validation ITIL V3 Intermediate Capability Handbook (Single Copies).
Author: Stuart Rance, Tricia Lewin, Paul Wigzel - itSMF Members
Publisher: TSO
ISBN 10: 0113312113
ISBN 13: 9780113312115
Format: 10 x Softcover Handbooks
Published Date: 4 November 2009
Availability: In Stock
Acknowledgement of OGC Copyrights.
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