Order this comprehensive collection of ITIL® books by Randy Steinberg, one the leading experts on ITIL, today!
The books in this kit are by Randy Steinberg, a leading expert on ITIL, and are some of the bestselling books on available on the market that focus on ITIL. They also focus on IT service management in general.
Topics covered include ITIL implementation, metrics, architecture and services. Plus much, much more.
Which books are included?
Implementing ITIL: Adapting Your IT Organization to the Coming Revolution in IT Service Management - The classic manual to help with ITIL implementation. Essential for anyone undertaking an ITIL implementation project.
Measuring ITIL: Measuring, Reporting and Modeling - the IT Service Management Metrics - One of the only books available that covers ITIL and ITSM metrics in a thorough manner. Bought by ITSM professionals the world over.
Architecting ITIL - An essential best practice guide to designing services which are both fit for purpose and fit for use. This book is an essential blueprint for an IT service management/ITIL infrastructure.
Servicing ITIL: A Handbook of IT Services for ITIL Managers and Practitioners - This guide provides you with a smorgasbord of IT service management and ITIL services to choose from. Giving you the service descriptions, which you can mix and match, to create your own service catalogs and portfolios.
About the author:
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Randy Steinberg has over 25 years of extensive hands-on IT service management and operations experience gained from many clients around the world. He is the co-author of an ITSM methodology and operational framework formerly used by Andersen Consulting (now Accenture) worldwide. He was an early ITIL champion while at IBM and served a stint as Global Head of Service Management for Reuters, a worldwide major media company.
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Key Features and Benefits:
- All of the information in these books is written from the perspective of an ITSM and ITIL professional, thus you can rest assure that all the information in the books is both practical and easy to use.
- The information in the books is in line with the most recent version of ITIL, Version 3. A lot of the information will still be relevant to organisations using Version 2 of ITIL. Thus no matter the version of ITIL your organisation is using, these books will help you succeed.
- This kit contains all of Randy's books available in one kit, purchase the books with one click whilst saving money!
Author: Randy A. Steinberg
Publisher: Trafford Publishing
Format: 4 x Softcover Books
Availability: In Stock
Acknowledgement of OGC Copyrights.
Order this set of books for immediate despatch today!
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