Architecture and Patterns for IT Service Management, Resource Planning, and Governance

IT Service Management requires governance!

This book takes a high-level approach to IT service management. A generic framework that can be created by combining ITIL, CobiT & CMM frameworks.

This book takes a high level approach to IT service management (ITSM). It details a high level framework that combines the strengths of ITIL, CobiT and some of the CMM frameworks, enabling better alignment of IT with organisational goals.

The framework and methods detailed in this book have been field-tested and shown to work in real-world situations, making it a practical and reliable resource.

Rather than taking a management level approach to IT service management, this book takes an architectural approach that is more aligned with an IT governance approach.

Not only does this book detail the above framework, it also details how to create a business case and implementation route-map for ITSM.

Key Features:

• Takes a high-level IT governance based approach to ITSM, making for better alignment of IT with business goals.
• Details a framework that combines the strengths of ITIL, CobiT and some of the CMM frameworks.
• Shows how architectural IT methods can be used to design ITSM processes.

Looking for a high-level implementation guide to ITSM? If so, then you need a copy of this book.

Author: Charles Betz
Publisher: Morgan Kauffman
ISBN 10: 0123705932
ISBN 13: 9780123705938
Pages: 424
Format: Soft Cover
Published Date: 17 November 2006
Availability: Ex Stock

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