Buy this guide to architecting an entire IT service management supporting infrastructure now!
Architecting ITIL® lays out an entire blueprint for architecting a complete IT service management supporting infrastructure. This book is one of the first books to do this.
This book lists most of the CI types, toolset descriptions, details role and activity descriptions and much more.
Get a firm handle on the data, functions, services, processes, organisational roles, and technologies all needed to effectively build and operate a complete IT service management infrastructure.
Explore approaches for reviewing and assessing your current toolsets, data processes and services to see where your gaps might exist and much more.
Key Features & Benefits:
- Lays out an entire blueprint for architecting an entire ITIL / IT service management supporting architecture. Helping with matters of critical importance, as well as dispelling some myths.
- Step-by-step advice and guidance show you how to design an IT service management supporting infrastructure that is both fit-for-purpose and cost-effective.
- Written by one of the leading industry experts on ITIL, Randy Steinberg.
- All of the advice and guidance in this book has been written with ITILv3 in mind. Thus you can be sure this book is very up-to-date.
Author: Randy A. Steinberg
Publisher: Trafford Publishing
ISBN 10: 1425180345
ISBN 13: 9781425180348
Pages: 363
Format: Softcover
Published Date: October 2008
Availability: In Stock
Acknowledgement of OGC Copyrights.
Buy this essential ITILv3 reference authored by Randy A Steinberg today!
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