Order the Lifecycle Approach based on ITIL V3 Suite – 5 Management Guides today.
This suite contains five of the Best Practice series of management guides that each cover one of the ITILv3 Service Lifecycle key elements. Not only does suite of books save you time, it also saves you money over buying the books individually.
Each of the management guides is split into two parts. In the first part of each of the guides the fundamentals of the ITILv3 lifecycle element in question is covered. Covering the ins and outs.
In the second part of the guides key performance indicators (KPIs), metrics, and how that element in question interfaces with the other key elements are covered.
The management guides included in this suite are:
- Service Strategy based on ITIL V3: A Management Guide
- Service Design based on ITIL V3: A Management Guide
- Service Operation based on ITIL V3: A Management Guide
- Service Transition based on ITIL V3: A Management Guide
- Continual Service Improvement based on ITIL V3: A Management Guide
Key Features & Benefits
- Contains five management guides that cover each of the key elements in the ITILv3 lifecycle.
- Each of the guides is written in plain and easy to understand English, helping the reader understand the key information easily.
- Enables you to save money over buying these guides individually.
- Written by the team who wrote Foundation of IT Service Management - the world-renowned textbook on ITILv3.
Publisher: Van Haren Publishing
ISBN: 9789087531089
Format: 5 x Soft Cover Books
Published Date: 30 June 2008
Availability: In Stock
Order this essential set of guides today and understand the key points of the service lifecycle.
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