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This title describes the process of using the Tudor's ITSM Process Assessment (TIPA) framework to perform ISO/IEC 15504 process assessments on ITIL processes that will enable process improvement. Leading to ISO/IEC 20000 certification.
In brief, this title explains the meeting between two standards:
- ITIL: the de-facto standard in IT service management.
- ISO/IEC 15504 - the International Standard for process assessments
Readers can therefore be confident of a strong, well-thought out and solid approach which will help identify:
- The concepts of process assessment and process maturity,
- How to plan and perform a process assessment,
- How to use the TIPA approach,
- How to launch an improvement process starting with an assessment project.
Because it focuses on 10 key processes, the TIPA framework can be applied with equal success to ITILv2, ITILv3 or to the ISO/IEC 20000 standard. This manual conveys valuable information for understanding the roles and differences between: process assessment, traditional conformity assessment, audit and self-assessment suite.
This title is illustrated with real-life case studies, which highlight what should be done and what should be avoided. You learn how to use process assessments based on genuine experiences.
Key Features and Benefits:
- Distils the TIPA approach to using ISO/IEC 15504 process assessments on ITIL processes that enable process improvement, with the final result of the organisation becoming ISO/IEC 20000-certified. Leading to cost savings, efficiencies and better alignment of IT with organisational goals.
- Written in conjunction with the itSMF, meaning this title has been crafted with ITSM professionals in mind. Making it an easy-to-understand reference.
- Comes complete with case studies, imparting information in a practical manner so that the concepts covered in the book are easy to comprehend.
- The methods described in this book are suitable for use with either ITILv2 or ITILv3, making it usable no matter the version of ITIL you use.
Authors: Tudor et al
Publisher: Van Haren Publishing
ISBN 10: 9087535643
ISBN 13: 9789087535643
Pages: 217
Format: Softcover
Published Date: December 2009
Availability: In Stock
Acknowledgement of OGC Copyrights.
Order this guide to aligning IT with organisational goals using ITIL and TIPA to achieve ISO/IEC 20000 certification - buy now!
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