ITIL: Service Transition

Official OGC Title - Service Transition.

This manual provides guidance and process activities for the transition of services in the operational business environment. It covers the broader, long-term change management role, release and deployment practices, so that risks, benefits, delivery mechanisms and the support of ongoing operational services are considered.

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ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for IT Service Management (ITSM).

Service Transition provides guidance and process activities for the transition of services in the operational business environment. It covers the broader, long-term change management role, release and deployment practices, so that risks, benefits, delivery mechanisms and the support of ongoing operational services are considered.

Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:

• Managing organisational and cultural change.
• Knowledge management.
• Service knowledge management system.
• Methods, practices and tools.
• Measurement and control.
• Companion best practices.

Author: OGC
Publisher: TSO
ISBN 10: 011331048X
ISBN 13: 9780113310487
Published Date: 30 May 2007
Availability: In Stock
Format: Softcover (traditional book format)

Acknowledgement of OGC Copyrights.

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