ITIL: Service Strategy (Spanish Version)

ITIL: Service Strategy (Spanish Version)

Official OGC Title - Service Strategy (in Spanish).

A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow.

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Spanish Translation

A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow.

 

Subsequent titles in the core set will link deliverables to meeting the organisational goals, requirements and service management principles described in this publication.

 

Each of the five core titles shares a consistent structure, the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:

  • Service management strategy and value planning.
  • Linking IT service strategy to business needs.
  • Planning and implementing Service Strategy.

Author: OGC
Publisher: TSO
ISBN 10: 0113311583
ISBN 13: 9780113311583
Pages: 284
Format: Softcover
Published Date: 18 February 201
Availability: In Stock

Acknowledgement of OGC Copyrights.

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