ITIL: Service Operation Key Element Guide (Single Copies)

Handy quick reference guide to the core ITILv3 book Service Operation.

This guide provides guidance on the key element of the new service lifecycle approach taken in ITILv3 service operation.

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Endorsed by the itSMF International

ITIL: Service Operation Key Element Guide provides an introduction to the Service Operation element of the latest version of ITIL, Version 3. It covers the principles, objectives and key elements of Service Operation.

Others topics covered include:

• Service Operation functions.
• Operation planning.
• Service performance balance.

Additionally, this pocket guide is a handy quick reference to the core ITILv3 publication Service Operation.

Key Features:

• Official introduction to the Service Operation element of ITIL version 3.
• The format of this guide allows it to perform as a handy quick reference to the Service Operation element of ITILv3.
• Covers the principles, objectives and key elements of Service Operation.
• Written in conjunction with, and endorsed by, itSMF International.
• We also offer this pocket guide in packs of 10, providing a convenient way for you to purchase each member of your IT service management team with their own copy, or you might like to consider the ITIL: Key Element Guide Suite which contains one copy of each of the five Key Element Guides.

Authors: OGC and itSMF
Publisher: TSO
ISBN 10: 0113311184
ISBN 13: 9780113311187
Pages: 64
Format: Softcover
Published Date: 31 March 2008
Availability: In Stock

Acknowledgement of OGC Copyrights.

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