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Spanish Translation
ITIL version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for IT service management (ITSM).
Service Operation introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former ITILv2 Service Support and Service Delivery books, which have been updated.
Each of the five core titles shares a consistent structure, the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:
- Application Management.
- Change Management.
- Operations Management.
- Control processes and function.
- Scalable practices.
- Measurement and control.
Author: OGC
Publisher: TSO
ISBN 10: 0113311508
ISBN 13: 9780113311507
Pages: 298
Format: Softcover
Published Date: 18 February 2010
Availability: In Stock
Acknowledgement of OGC Copyrights
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