ITIL: Service Design Key Element Guide (Pack of 10)

A 10-pack of this handy quick reference guide to the core ITILv3 book Service Design.

This guide provides guidance on the key element of the new service lifecycle approach taken in ITILv3 service design.

Endorsed by itSMF International

This pocket guide is a handy quick reference to the Service Design element of the new lifecycle approach taken in ITIL V3. It comprehensively provides an overview of principles, objectives, key elements and practices of Service Design.

ITIL: Service Design Key Element Guide additionally covers many of the key pieces of information on the subject of Service Design, including:

• The five aspects of design.
• How to define service level requirements.
• The service design process elements.

Additionally, by purchasing this product you are procuring 10 copies of this pocket guide. This enables you to provide each member of your IT service management (ITSM) team with a copy. Ensuring they have all the relevant information about ITIL latest version, Version 3.

Key Features:

• In-depth overview of the core ITIL V3 domain Service Design.
• Makes the information in the core ITIL V3 book, Service Design, both simpler and more straightforward for the reader to understand.
• Written in conjunction with, and endorsed by, itSMF International.
• Provided in packs of 10, enabling you to provide a copy of this pocket book to each member of your ITSM team. Making sure they understand the Service Design element of the new lifecycle approach taken in ITIL V3.

We also offer single copies of this pocket guide, or you might like to consider the ITIL: Key Element Guide Suite, which contains one copy of each of the five Key Element Guides.

Authors: OGC and itSMF
Publisher: TSO
ISBN 10: 0113310714
ISBN 13: 9780113310715
Format: Pack of 10 Softcover Pocketbooks
Published Date: 31 March 2008
Availability: In Stock