Order the Key Element Guide to the Continual Service Improvement element of ITIL®v3 today!
Endorsed by itSMF International
This pocket guide provides a straightforward and no-nonsense introduction to the Continual Service Improvement element of ITILv3. It details the key principles, element and objectives of Continual Service Improvement. Providing a handy quick reference for IT service management (ITSM) practitioners.
This publication is partly authored by, and endorsed by, itSMF International. The worldwide organisation representing the ITSM community.
Key Features:
- Simple introduction to the Continual Service Improvement element of ITIL's latest version, ITIL V3.
- Written in conjunction with, and endorsed by, itSMF International.
- Covers the key elements, objectives and principles of Continual Service Improvement.
Authors: OGC and itSMF
Publisher: TSO
ISBN 10: 0113311222
ISBN 13: 9780113311224
Pages: 80
Format: Softcover
Published Date: 31 March 2008
Availability: In Stock
Acknowledgement of OGC Copyrights
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