ITIL: Continual Service Improvement (Spanish Version)

Official OGC Title - Continual Service Improvement (in Spanish).

This guide focuses on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement. (German Translation)

Order the PDF download of ITIL^® Continual Service Improvement today!

Spanish translation

ITIL version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for IT service management (ITSM).

Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.

Each of the five core titles shares a consistent structure, the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:

• Business and technology drivers for improvement.
• Justification.
• Business, financial and organisational improvements.
• Methods, practices and tools.
• Measurement and control.
• Companion best practices.

A downloadable PDF allows for easy access while you're on the move.

Author: OGC
Publisher: TSO
ISBN 10: 0113312474
ISBN 13: 9780113312474
Pages: 242
Format: Electronic Download DRM-Protected .PDF)
Published Date: 7 April 2010
Availability: Immediate Download

Acknowledgement of OGC Copyrights.

Order this vital ITILv3 resource in Spanish today!