ITIL: Continual Service Improvement

ITIL: Continual Service Improvement

Official OGC Title - Continual Service Improvement.

This guide focuses on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement. (German Translation)

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Buy the eBook version of ITIL Continual Service Improvement today!

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for IT Service Management (ITSM).

Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this eBook also deals with issues surrounding service retirement.

Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:

  • Business and technology drivers for improvement.

This eBook can be stored and read in the free MobiPocket eBook reader - easy access while you're on the move.

Author: OGC
Publisher: TSO
ISBN 10: 0113310935
ISBN 13: 9780113310937
Published Date: 31 Jan 2008
Availability: Download
Format: Electronic download - MobiPocket eBook Format

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