ITIL V3 Planning to Implement Service Management

ITIL V3 Planning to Implement Service Management

Planning to implement IT Service Management?

This handbook provides advice and guidance to organisations considering implementing service management according to ITILv3.

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Order this essential guide to implementing service management according to ITIL®v3 - buy now!

This handbook provides advice and guidance to organisations considering implementing service management. This guide is fully aligned with ITILv3.

ITIL V3 Planning to Implement Service Management lays out a six-step process to planning service management implementation. Making it both easy and pragmatic to implement service management.

Key Features and Benefits:

  • Details a six-step process to planning service management implementation, this process is both pragmatic and simple. Helping you achieve implementation in record time.
  • All of the information in this manual is fully aligned with ITILv3, the most recent version of ITIL. Making it ideal for any V3 implementation.
  • This book is endorsed by the OGC, the creators of the ITIL methodology, making it confirmed best practice and proving its relevance.

Author: Colin Rudd
Publisher: TSO
ISBN 10: 0113311095
ISBN 13: 9780113311095
Pages: 332
Format: Softcover
Published Date: 28 October 2010
Availability: In Stock

Acknowledgement of OGC Copyrights.

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1. Sean on 12/12/2011, said:

Question: What ever happened to all of those “supplemental” texts that were supposed to support original “ITIL 5”? Answer: They linger in the under-utilized, under-recognized back of beyond, and some of the deserver your time and attention. Take, for example, ITIL V3 Planning to Implement Service Management. This may be the “something” that so many IT professionals look for when they ask “HOW” do I implement the concepts and ideas in this ITIL schema? Written by many of the original authors of ITIL documents and then compiled by Colin Rudd, this book does a really good job of putting some of the beginning steps into perspective. Each section is organized cleanly and throughout there are highlighted “example” panels, describing concepts with brief, concrete examples that are immediately usable. But the best part is hiding in the back: Appendices include cookie-cutter plans for accomplishing things like Business Cases, Quality Initiatives and (gasp!) tool selection. Not pre-written blank form templates, but key elements that you could plug into your own RFPs, Business Case Templates, etc. To be sure, some of this may seem common sense, but it’s awfully nice to see it written and organized in a way it can be related to easily. I believe this would be a great resource for anyone about to lead an ITSM initiative, in particular management teams and consultants alike, though if I could level any criticism at all, it’s that I’d like to see that audience called out more directly – maybe a preface in the beginning specifying exactly who would benefit. Ultimately this was a great reminder that the ‘L’ in ITIL is Library, and maybe we should be digging around some of those bookshelves again to see what else we might have missed…
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