Buy this essential introduction to ITIL®v3 today!
The ITIL V3 Foundation Handbook, Second Edition is a quick management-level reference tool for those interested in ITILv3 - an ideal introduction to the subject matter. Also – uniquely for a pocket guide – it covers the content of the ITILv3 2009 Foundation syllabus. It is an ideal ITILv3 Foundation study aid and, because it is so thorough, it is widely known as 'Little ITIL'.
This pocket guide offers basic information around each process and function in the service lifecycle. It cross-references each to the core books for more in-depth reading.
This handbook was developed by the itSMF and the TSO, and endorsed by the APM Group, OGC’s Official Accreditor for ITIL exams.
Key Features & Benefits:
- A quick management-level reference tool for those interested in ITILv3 - an ideal introduction to the subject matter. Making this pocket guide ideal for both experienced practitioners and those who just want to know more about ITILv3.
- Covers the ITILv3 2009 Foundation exam syllabus - making it an ideal study guide for Foundation exam students.
- Endorsed by the APM Group, OGC’s Official Accreditor for ITIL exams, adding to validity of the content.
- We also offer discounts for multiple copy purchases of this book, for more details please contact us.
Authors: Ashley Hanna, John Windebank, Simon Adams, John Sowerby, Stuart Rance, Alison Cartlidge
Publisher: itSMF/TSO
ISBN 10: 0113311974
ISBN 13: 9780113311972
Pages: 190
Format: Softcover
Published Date: 16 June 2009
Availability: In Stock
Acknowledgement of OGC Copyrights.
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