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Filled with practical insights, ITIL Release Management: A Hands-on Guide clearly illustrates the effective implementation of a release process in the real world. It examines the similarities and differences of release management and project management and clears up any confusion there might be about the two complementary processes.
This books is fully aligned with Version 3 of ITIL (ITILv3). Thus meaning it is fully up to date.
Shedding light on the day-to-day challenges that need to be overcome to ensure success, it details the how-to’s of effective implementation. Including what to implement, how to do it, and when to do it.
This comprehensive resource includes a detailed model for executing a release management process. It also includes numerous templates, diagrams, and role and responsibility charts to help kick-start implementation efforts in your organisation.
Addressing the all-important cultural aspects, it explains how to sell the benefits of release management to all levels of your organisation, how to overcome objections, and how to determine organisational readiness. Emphasising the need to measure performance, it explains how to develop effective performance metrics and supplies many helpful examples of effective productivity measures.
Key Features and Benefits:
- Shows how to implement a release management process into your organisation, based on ITIL best practice. Helping you to ensure no disruptive releases are released into the live environment, costing your organisation time and money.
- Comes complete with numerous templates, diagrams, and role and responsibility charts to help kick-start implementation efforts in your organisation. Helping you to design a process that is fit for purpose.
- Details many metrics you can use in order to measure to your release management process. Helping your organisation to realise the benefits of its implementation.
Here are the contents of this book.
Author: Dave Howard
Publisher: CRC Press
ISBN 10: 1439815585
ISBN 13: 9781439815588
Pages: 344
Format: Hardcover
Published Date: 19 May 2010
Availability: In Stock
Acknowledgement of OGC Copyrights.
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