IT Service Management Global Best Practices, Volume 1

A generic approach to IT SM best practice.

This book provides information and guidance on a large number of day-to-day IT service management issues.

Buy IT Service Management Global Best Practices, Volume 1 today.

Endorsed by the itSMF International

This in-depth guides provides information on a whole host of IT service management issues. Taking a generic approach, each chapter is about 5,000-8,000 words in length and focuses on a specific subject in the ITSM discipline.

Tips, checklists, examples and pragmatic answers are provided in each of the chatpers, allowing the reader to easily understand the subject matter. Contributions from an expert panel of ITSM gurus are included in this book, making it a highly valuable resource and a must-read book.

Key Information:

• Provides in-depth step-by-step information on a wide variety of ITSM subjects. The books does not have any specific focus on any one framework or standard.
• Each chapter contains between 5,000 - 8,000 words and additionally includes a short introduction, making it easy for the reader to quickly browse through finding the subject they want.
• Covers only the very lastest up-to-date information on a number of different ITSM subjects. Each chapter has a specific focus on a exact ITSM topic.
• Written in a plain-English and no-nonsense style, helping the reader grasp the key points and learn on-the-hop.
• Forms part of a series of books that are endorsed by the itSMF International.

Editor: Jan van Bon
Publisher: Van Haren Publishing
ISBN: 9789087531003
Pages: 600
Format: Hardcover
Published Date: 2008
Availability: Ex Stock

Order this concise, straight forward and practical guide to ITSM best practices today and start using the methods here in to improve your processes and practices.