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As businesses demand more from IT managers, organizations are looking to ITIL® (IT Infrastructure Library® Version 2) Service Management as the best practice approach to operational and service excellence.
IT Service Management (ITSM) employs ITIL (Version 2) documented best practices and in most cases extends into additional areas such as enhanced processes and implementation to provide additional value-added functionality. ITSM methods have evolved to include specific ways to enable and optimize assessment, planning, and implementation of ITIL (Version 2) best practices.
This Computer-Based Training is a cost effective method that meets the critical demands of IT professionals. Experience our expert-led computer training courses in a comfortable and convenient environment. You get the feel of a computer training school delivered through flexible and familiar technology.
Training comes to life with full motion video, critical assessment and real-world insight from experts with vast experience in the subject matter. Engage in dynamic learning where multiple senses help reinforce learning concepts. See the steps, hear the explanations then put your skills to work.
Package Includes:
- 4 CD-ROMs featuring live instructor-led classroom sessions with full audio, video and demonstration components with over 4 hours of instruction by Robert Brents.
- Printable courseware.
- Focused on practical solutions to real-world development problems.
Multi-user licences also available, contact us for pricing.
Presenter: Robert Brents
Publisher: Career Academy
Format: 4 x PC CD-ROMS
Availability: In Stock
Acknowledgement of OGC Copyrights.
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