The comprehensive ITSM Toolkit provides a baseline set of proven, tactical deliverables for IT professionals. These ITIL based tools include essential support materials, templates and guidance to initiate, accelerate and fine tune an ITIL focused organization.
Specific guidance includes:
- Service Level Agreement (SLA) Template
- Operational Level Agreement (OLA) Template
- IT Service Catalog Template
- IT Service Narrative Template
- ITSM Service Delivery & Support Process Overviews
- Integrated ITSM Framework (CobiT, COSO, ITIL & ISO)
- ITIL Process Charter Template
- Process Maturity Advanced Self Assessment Workbook
- Roles & Responsibilities (ARCI) Template
All templates include specific examples and guidelines for accelerated deployment. Specific guidance for implementation includes base-level service and pricing examples for IT products, process roles and responsibilities within an IT organization, IT process goals and objectives, process improvement milestones, customer and service provider requirements, IT service measurement examples, benefit and risk considerations...and more. Includes a 1-year subscription to ITSM Toolkit updates.
The most recent revision of the ITSM Toolkit adds many new features and updates based on industry best practices:
- Additional ARCI examples for ITIL service support processes
- Process maturity levels and assessment guidance
- New Service Narrative template
- Service Catalog update and examples
- Service Desk reference worksheet
- COSO relationship mapping for the ITIL Integrated Framework
- Web-based navigation & supplemental PDF documentation and more...
Please contact us for upgrades to this products.
Publisher: ProcessWorx LLC
Format: CD-ROM
Other Formats: Electronic Download
Availability: Ex Stock
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