IT Service Management (ITSM) Excellerator Toolkit - Multi-User

Adds immediate value to IT organizations!

This toolkit provides pre-built best practice materials that assist technology professionals with rapid process improvement, increasing service quality and reducing technology costs.

The ITSM Excellerator Toolkit provides tactical tools and deliverables to help accelerate ITIL based service support & delivery assessments, measurement activities and improvement initiatives.

The ITSM Excellerator Toolkit adds immediate value to IT organizations by providing pre-built best practice materials that assist technology professionals with rapid process improvement, increasing service quality and reducing technology costs.

Specific guidance found in the ITSM Excellerator Toolkit includes:

• Process Excellence Master Program Plan
• Process Excellence Program Awareness & Overview
• Detailed Program Charter & Planning Criteria
• Critical Success Factors & Key Performance Indicators
• IT Services Environment Assessment
• IT Services Improvement Action Matrix
• Measurement Planning & Program Overview
• Measurement Program Charter
• Process Measurement Workbook
• ITSM Metrics Library & Design Workbooks
• Communications Planning & Stakeholder Workbooks

Templates include specific examples and guidelines for accelerated deployment, including:

• Over 400 supporting service improvement program tasks, milestones, Key Goal Indicators (KGIs) and detailed activity descriptions
• Completed example measurement workbooks for ITIL Service Support processes; linked to IT objectives and business goals
• Prioritized attention to IT service gaps using specific criteria, thresholds and weights
• IT services environment criteria for evaluating maturity levels of documentation, communications, process integration, skills, staffing, controls and governance
• Library of over 520 specific IT metrics representing Key Performance Indicators (KPIs) for all 10 ITIL service support & delivery processes
• Value-based design templates to align IT measurement with business goals and objectives
• Measurement mapping of trends, inputs, metrics types, formats, frequencies and ownership
• IT Measurement key performance indicators for IT service accuracy, control, cost, efficiency, quality and timelines
• Target audience & communications activities for process improvement and service awareness ...and more

Publisher: ProcessWorx LLC
Format: CD-ROM
Availability: Ex Stock