IT Outsourcing Part 2: Managing the Sourcing Contract - A Management Guide

IT Outsourcing Part 2: Managing the Sourcing Contract - A Management Guide

A comprehensive guide to managing outsourcing contracts.

This guide shares many unique tit-bits to help you succeed with the management of an outsourcing contract.


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Let this book guide you through the maze of managing an IT outsourcing contract, this concise guide will help you negotiate these choppy waters to success - order now!

This title comprehensively covers the processes for managing IT outsourcing contracts, from the transition phase through to normal operational service and contract termination.

Developed for IT practitioners as well as commercial and contract managers, this expert guide provides practical and concise advice on best practices in:

  • Good contract development as the foundation for contract management (especially service quality, performance measurement and communications)
  • An appropriate governance framework
  • Selecting the right individuals, with appropriate authority in key roles
  • The appropriate use of external expert advice
  • Continuity of people involved in the contract, right from the early stages of the request for proposal (RFP) through transition to everyday operational service
  • Effective relationship management, with mutual respect and good communications
  • A collaborative customer-driven business attitude based on mutual trust and understanding and flexibility in day-to-day administration of the contract, with willingness for a ‘win-win’ approach when problems arise

This title complements IT Outsourcing Part 1: Contracting the Partner and, together, these two guides provide readers with a comprehensive best practice approach.

Key Features and Benefits:

  • A comprehensive guide to managing outsourcing contracts, this guide shares many unique tit-bits that will help you succeed with management of an outsourcing contract.
  • Written in a clear and concise way, making the book both easy to read and use. Helping with information assimilation and retention.
  • Can be used in conjunction with IT Outsourcing Part 1 in order to provide a comprehensive source of outsourcing best practice. The information in these books, together, will save you both time and money.

Author: Jane Chittenden
Publisher: Van Haren Publishing
ISBN 10: 908753616X
ISBN 13: 9789087536169
Format: Softcover
Published Date: 25 November 2010
Availability: In Stock

Order this guide to managing an outsourced IT service today!

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