Order both mains parts of ISO 20000 (ISO20000) - the International Standard for IT service management today!
This special kit contains copies of both main parts of ISO/IEC 20000:
ISO 20000 may be used:
- by businesses that are going out to tender for their services
- to provide a consistent approach by all service providers in a supply chain
- to benchmark IT service management
- as the basis for an independent assessment
- to demonstrate the ability to meet customer requirements
- to improve services
ISO/IEC 20000-1 Update (Spring 2011):
ISO/IEC 20000-1 has now been revised and updated. It was published in April 2011. The changes to this part of the standard are as follows:
- An expanded introduction, additional requirements and updated definitions section
- The standard has a new title Service management -- Part 1: Service Management System Requirements
- Closer alignment with ISO 9001 QMS requirements and ISO/IEC 27001 ISMS requirements
- Sections 3 & 4 of the standard have been merged into one section called Service Management General Requirements
- New requirements for the management of new or changed services have been added
- A refinement of the scope of the SMS and the oversight (governance) process managed by other organizations
- The plan-do-check-act (PDCA) cycle has been integrated into this version of the standard
- Problem Management and Incident Management processes have been aligned with ITIL®v3
- More refined document and record control requirements
- Revised and more in-depth requirements on supplier contracts
- Added requirements on budgeting and accounting
Key Features and Benefits:
- Includes both main parts of ISO/IEC 20000 - purchase both main parts of the standard together, saving you time!
- Includes the updated version of ISO/IEC 20000-1, the revised new (Spring 2011) version of the specification for an SMS, plus the 2012 version of Part 2.
This kit contains both ISO/IEC 20000-1:2011 and ISO/IEC 20000-2:2012.
Please Note: We will supply either the BS or other national adoptions of ISO/IEC 20000. All of which contain exactly the same content.
Purchase and use of the PDF version of this product is subject to this EULA.
Format: Hardcopy
Availability: In Stock
Acknowledgement of OGC Copyrights.
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