Information Lifecycle Support: Wisdom, Knowledge, Information and Data Management (WKIDM)

Information Lifecycle Support: Wisdom, Knowledge, Information and Data Management (WKIDM)

Valuable, comprehensive source of ITIL implementation information.

This publication provides a comprehensive and much-needed source of information on data and information management - ideal in the current climate of information losses.


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Order this guide to effective knowledge management in an ITIL® environment today - buy now!

This publication provides a comprehensive and much-needed source of information on data and information management - ideal in the current climate of information losses.

It examines the effective production, coordination, storage, retrieval, dissemination and management of information from internal and external sources. This is in order to improve the performance of an organisation. Information is an organisation's most valuable resource (not IT) and its use overall has to be effectively managed.

This title specifically covers:

  • Corporate strategy
  • Knowledge management relationships
  • WKIDM roles
  • WKIDM and IS development
  • Green IT and sustainability

Key Features and Benefits:

  • Covers the effective management and dissemination of information from external and internal source in an ITIL environment. Using this will help you improve the capabilities and effectiveness of your organisation.
  • Endorsed by the OGC, the creators of the ITIL methodology. Proving the relevance and authority of the information in this book.
  • Using the methods within this book will lead to great cost savings and improve efficiency.

Authors: John Higgins and Brian Johnson
Publisher: TSO
ISBN 10: 0113312628
ISBN 13: 9780113312627
Pages: 128
Format: Softcover
Published Date: 29 October 2010
Availability: In Stock

Acknowledgement of OGC Copyrights.

Order this best practice title to the effective management of wisdom, knowledge, information and data management today!

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Showing comments 1-1 of 1
1. Reginald on 12/13/2011, said:

The book Information Lifecycle Support is focused on the value of creating a corporate organization which specializes in wisdom, knowledge, information and data management (WKIDM). The authors do a great job of conveying the value of WKIDM when it is integrated into the corporate strategy, roles, processes, technology and governance of an organization. They’ve created an easy reading, entry level book. This book is neither a strategic or methodical document but rather a structured white paper which establishes the foundation for discussing Information Management (IM) concepts. The authors recognize the challenges of implementing WKIDM within a corporation. For example, they discuss the lack of business interest; the resistance of IT organization to new techniques; the incompatibility of tools/packages for data interchange; and the conflicts between the short-term business imperatives versus the long-term benefits of WKIDM. Yet, they fail to present a structured approach to offset these challenges. While this book won’t sway the reader on the value of creating a WKIDM organization, it will give the reader enough information to intelligently discuss the subject of WKIDM. The authors close the book with a “wisdom chapter” and a health check (to determine if an organization needs a WKIDM program) – without presenting a strong conclusion in either direction. You should read this book, if you are (1) looking for an entry level book on the concepts of information Management, (2) trying to understand the ideal role for WKIDM in a corporation and/or (3) trying to grasp the acronyms or jargon used by IM professionals. A few times in the book the authors refer to the concepts of Service Management used in the IT Information Library (ITIL). The reader is expected to know and understand the concepts of ITIL before reading this book. The book could be part of additional reading curriculum for MIS students or business leaders without an MIS degree. In the end, the book levels the playing field (between MIS and non-MIS leaders) and portrays the ideal approach for managing wisdom, knowledge, information and data.
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