Buy Implementing ITIL today - One of the Bestselling ITIL Books in the World!
This is a comprehensive guide for building your IT Service Management program with all the information you need in one place.
What readers have said about Implementing ITIL:
'We will use many of these concepts in our program planning!'
'Some great tips for implementing ITIL!'
How do you implement ITIL?
Finally, there is a book that shows you how! This is not a theoretical treatise, but a practical guide that shows you the activities and steps to show results quickly. In this book you will learn about:
- Defining and building a comprehensive implementation approach that incorporates process, technology, organization and governance activities.
- Practical tips and step-by-step approaches for defining your Service Management Vision, building your processes, developing a communications strategy, analyzing stakeholders, identifying technology requirements and building your implementation program.
- What areas should be addressed as part of a proper assessment approach and how to focus assessment efforts to gain the maximum results from 3rd party consultants.
- How to best organize your program work plans.
- What key Work Products need to be produced by each step in your program.
- Different options for transitioning your Service Management solutions and building an appropriate IT Service Management organization.
In addition, this book is chock full of reference charts where you can easily find things such as Service Management Organizational Role descriptions, input and output dependencies for every ITIL process and function, work products that should be produced by each process, key tooling functions and more.
Author: Randy A. Steinberg
Publisher: Trafford Publishing
ISBN 10: 1412066182
ISBN 13: 9781412066181
Pages: 495
Format: Soft Cover
Published Date: 01/10/05
Availability: Ex Stock
Order this essential guide on how to implement ITIL today!
Product Rating:  (0.00) # of Ratings: 0 (Only registered customers can rate)
There are no comments for this product.
|
|