A study guide for those taking the APMG Service Catalogue exam - order this exam guide today!
This books is an exam guide for candidates taking the APMG Service Catalogue exam. It is also for those who want a definitive reference to creating a service catalogue using ITIL® guidance.
A Study Guide to Service Catalogue: From the Principles of ITIL V3 is endorsed by the official ITIL Accreditor (APMG), written by the Office of Government Commerce (OGC) and one of the original service catalogue authors.
This study guide uses terminology consistent with the ITIL service management practices and the ITIL Glossary, acronyms and definitions.
This publication draws on guidance from the five core ITIL books in the creation of a service catalogue, as documented in the ITIL core library - ITIL Lifecycle Publication Suite (Softcover).
The structure of the book complements the structure of the Service Catalogue exam syllabus and provides a comprehensive collection of ITIL guidance, organised and focused on the service catalogue.
Key Features and Benefits:
- An ideal study guide if you are taking the APMG Service Catalogue ITIL exam. A comprehensive resource to help you pass the exam at your first attempt.
- This book is written by the OGC and one of the original service catalogue authors, plus it is endorsed by APMG (the ITIL Accreditor). Proving the quality and the relevance of the material in the book.
- Will aid you with the creation of a service catalogue, showing you all the vital steps. Saving you time creating one of these essential documents.
- Functions as an introduction to service catalogue concepts - if you are new to the world of ITIL this book will distil these concepts for you quickly and simply.
- Details principles related to service catalogue - showing you how strengths can be leveraged from various approaches.
- Technological solutions for creating and maintaining a service catalogue are listed in the book. Shedding light on the many solutions available in the ITIL marketplace.
- Show what interactions the service catalogue has with other processes in ITIL - detailing process flows, etc
Author: OGC and Hank Marquis
Publisher: TSO
ISBN 10: 0117063649
ISBN 13: 9780117063648
Pages: 120
Format: Softcover
Published Date: 31 March 2010
Availability: In Stock
Acknowledgement of OGC Copyrights.
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