The business-focused, best-practice guide to succeeding with ITIL® change and release management - buy it today!
This book is a comprehensive best practice guide to succeeding with two of the most crucial and challenging parts of ITIL: change and release management.
Leading IBM ITIL expert and author Larry Klosterboer shares solid expertise gained from real implementations across multiple industries
This book helps you:
- Decide where to invest.
- Avoid ITIL pitfalls.
- Build successful, long-term processes that deliver real return on investment.
You’ll find detailed guidance on each process, integrated into a comprehensive roadmap for planning, implementation, and operation— an essential roadmap.
Coverage Includes:
- Discovering and managing your change and release management requirements.
- Identifying the resources you’ll need to succeed.
- Building comprehensive schedules for executing change/release management projects.
- Moving from planning to real-world implementation.
- Choosing the right tools—or modifying the tools you’ve already invested in.
- Using change/release management to facilitate auditing and ensure compliance.
- Leveraging the full business benefits of mature change/release management processes.
Key Features and Benefits:
- Covers the Change and Release Management domain within ITILv3 - making it a one-of-a-kind book. Distilling the key information about this domain within ITILv3.
- The advice and guidance in this book helps you achieve greater efficiency within your organisation, make cost saving and align IT better with your organisational goals.
Author: Larry Klosterboer
Publisher: IBM Press
ISBN 10: 0138150419
ISBN 13: 9780138150419
Pages: 240
Format: Softcover
Published Date: 9 December 2008
Availability: In Stock
Acknowledgement of OGC Copyrights.
Buy this guide to the ITILv3 Change and Release Management domain - order your copy today!
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