Modern IT managers are confronted with an overwhelming number of management frameworks, methods and methodologies – making it difficult to see the wood for the trees. In addition many IT service providers believe they can’t be taken seriously if they don’t also have a proprietary framework to offer – which makes it even more difficult to find your way through the framework forest.
This itSMF publication covers the 22 most important IT frameworks in use today, in a neutral and objective way, so that readers can better understand the potential value of each instrument.
Each framework is described by a well-known expert in that field, in a structured format, to emphasize the specific characteristics. A consistent approach to each chapter allows easy comparison between the instruments: a description of each framework, the origin/history, where the instrument is used, description and core graphics, approach/how to, relevance to IT management, strengths and weaknesses, cross-references/relationships and links and literature.
This edition of the itSMF Frameworks for IT Management guide contains descriptions of (in alphabetical order) AS 8015, ASL, BiSL, CobiT, eSCM, eTOM, Generic Framework for Information Management (PrimaVera), IPMA Competence Baseline, ISO/IEC 20000, (formerly BS15000), ISO 27001 (ISO 17799/BS7799), ISO 9000 (GB/T 19000), ISPL, IT Balanced Scorecard, ITIL®, ITS-CMM, PMBoK, PRINCE2®, M_o_R®, MSP, Six Sigma, TickIT, and TQM.
Frameworks for IT Management is a reliable and consistent reference guide, whether it is used as a first introduction to frameworks you haven’t seen before, or as a quick reference guide to the core information on the frameworks you already know. In all cases the guide should provide a valuable information source for modern IT managers. We hope it will support you in meeting the high demands of modern IT service management.
The International ITSMF organization, through its International Publications Executive Sub-Committee (IPESC), comprised of a council of members from global ITSMF chapters has given its formal ITSMF International endorsement to this book.
The book is also available as part of our CGEIT Passport with other CEGIT revision aids.
Editors: Jan van Bon, Tieneke Verheijen
Publisher: Van Haren Publishing
ISBN 10: 9077212906
ISBN 13: 9789077212905
Pages: 227
Format: Soft Cover
Published Date: Sept 2006
Availability: Ex Stock