Foundations of Service Level Management

Foundations of Service Level Management

Service Level Management is what makes an SLA actually work.

This book has detailed recommendations for creating a service level management strategy and establishing service level agreements.


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Foundations of Service Level Management provides detailed recommendations for creating a service level management strategy and establishing service level agreements.

This book also shows IT managers and executives at third-party SLM companies how to deploy services more quickly, placing a premium on time to market and time to scale, become more service oriented, delivering guaranteed services through service-level agreements (SLAs), evolve from reactive network management to proactive service management, and reduce costs whenever possible by automating network and service management.

Authors: Rick Sturm & Wayne Morris
Publisher: SAMS
ISBN 10: 0672317435
ISBN 13: 9780672317439
Pages: 288
Format: Soft Cover
Published Date: April 2000
Availability: Ex Stock

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