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The eSourcing Capability Model for Service Providers (eSCM-SP) is the best practices model that enables sourcing organisations to manage and reduce their risks across the entire sourcing lifecycle. It also has the added benefit of helping them improve their capabilities.
The eSCM-SP addresses the critical issues related to IT-enabled sourcing (eSourcing) for both outsourced and in-sourced (shared services) agreements. Each of the model's 84 practices are distributed along three easy to follow dimensions: Sourcing Life-cycle, Capability Area, and Capability Level.
The eSCM-SP has been designed to complement existing quality models so that service providers can capitalise on their previous improvement efforts. ITIL®v3 suggests that ITIL be supplemented with eSCM when service management is performed in the context of a sourcing arrangement.
Developed by The IT Services Qualification Center (ITSqc), and endorsed by a number of organisations including IAOP (International Association of Outsourcing Professionals), this title represents a major step forward for professionals looking to implement best practice.
Key Features and Benefits:
- This title is the core reference manual to the eSCM-SP - using this model will help your organisation to manage and reduce its risk associated with sourcing. Thus leaving your organisation less exposed to any type of legal action or prosecution, plus improving their capabilities.
- Written by the IT Services Qualification Center at Carnegie Mellon University, this means the information comes from a highly authoritative source that has done in-depth research.
- eSCM-SP has been designed to enable organisations that have previously had quality models in use to capitalise on their previous improvements. Meaning that organisations do not have to bin their previous improvements, and can continue on the path of process improvement.
This title is also available as an Adobe eBook - eSourcing Capability Model for Service Providers - eSCM-SP (Adobe eBook).
Authors: Elaine Hyder, Mark C. Paulk, Keith M. Heston and Bill Hefley
Publisher: Van Haren Publishing
ISBN 10: 9087535619
ISBN 13: 9789087535612
Pages: 338
Format: Softcover
Published Date: 10 May 2010
Availability: In Stock
Acknowledgement of OGC Copyrights.
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