Effective Records Management. Performance Management for ISO 15489-1

Effective Records Management.

This book focuses on ensuring the sustainability of a records management programme. It shows you how to review a programme once it has been implemented and explores ways to measure the programme’s performance and demonstrate the benefits to your organization.

Effective Records Management. Performance Management for ISO 15489-1 focuses on ensuring the sustainability of a records management programme.

The guide shows you how to review a programme once it has been implemented and explores ways to measure the programme’s performance and demonstrate the benefits to your organization.

By measuring performance, you will be able to demonstrate that the initiatives or programmes applied are delivering the required results to your organization and customers. This information is vital if you wish to plan your future requirements effectively.

We also offer this guide along with the three other Effective Records Management guides as part of our Records Management Guidance Kit. Otherwise read on for more information on this guide.

Contents:

Foreword

1. Introduction
2. What is performance measurement?
3. Why measure performance?
4. Records management as an integrated business strategy
5. Efficiency vs. effectiveness
6. Developing performance measures
7. Implementing performance measures
8. Using the results
9. Quality regimes
10. Conclusion

Annex A Preliminary questions
Annex B Metrics for measuring performance
Bibliography
About the author

Author: Philip A Jones
Publisher: BSI
ISBN 10: 580427765
ISBN 13: 9780580427763
Pages: 50
Format: Hardcopy
Published Date: December 2003
Availability: In Stock

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