Buy Effective IT Service Management: To ITIL and Beyond! today.
This book offers practical guidance on delivering and managing IT services in an effective and efficient manner. This is achieved by extending the IT Infrastructure Library (ITIL) approach to deliver proactive and pragmatic IT service management (ITSM).
Author Rob Addy provides a candid look at the relative merits of the currently accepted wisdom regarding the provision of IT services, using the principles of the ITIL guidance series.
He describes IT service management processes related to service delivery and service support (as well as other non-ITIL areas). He details their objectives, shortcomings, and how these issues can be addressed in real-life situations.
In addition, he presents a workable definition of what exactly an IT service is and how it can be defined and used in practice. Overall, the book provides an unbiased view of the discipline, its objectives, major processes, and their benefits and shortcomings.
Key Features:
- Provides practical guidance on delivering and managing IT services in an effective and efficient manner.
- Details how to extend ITIL to deliver effective IT services.
- Offers an unbiased overview of ITSM, it's its objectives, major processes, and their benefits and shortcomings.
ITIL & ITSM:
IT service management (ITSM) is the group of processes and functions that oil the wheels of the IT machine. The IT Infrastructure Library(ITIL) is the recognised best-practice standard for ITSM. However, many organisations are finding that they must go beyond this framework in order to solve their problems. This book provides the vital guidance on how to do this.
Author: Rob Addy
Publisher: Springer
ISBN: 9783540731979
Pages: 342
Format: Hard Cover
Published Date: 3 September 2007
Availability: Ex Stock
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