Configuration Management: Expert Guidance for IT Service Managers and Practitioners

The ITIL view of Configuration Management.

This book contains expert feedback from practitioners who have implemented Configuration Management in a wide range of real environments.

Configuration Management is a fundamental aspect of IT service management (ITSM), order this concise guide to this vitally important subject today!

This book combines the ITIL^® view of Configuration Management with expert feedback from practitioners who have implemented Configuration Management in a wide range of real environments. Showing you how to succeed with Configuration Management every step of the way.

In general, this book follows the ITILv3 approach. It is based on the Interactive Stream of the CMSG/itSMF Conference, The CMDB and CMS: The Powerhouse of Service Management.

Configuration Management is the tracking, recording and monitoring of the elements of a business IT system and any changes and developments. It contains details of the organisation’s infrastructure and processes that are used in the provision and management of IT services. It is the vital underpinning for IT governance.

Key Features and Benefits:

• Combines the ITIL view of Configuration Management with expert feedback from practitioners who have implemented Configuration Management. Showing you the way to successful configuration management implementation.
• Written by highly authoritative authors on the subject of best practice, proving the relevance and quality of the material in the book.
• All of the advice and guidance in the book is both practical and easy to understand as it is based on real-world experience.

Authors: Shirley Lacy and David Norfolk
Publisher: BCS
ISBN 10: 1906124582
ISBN 13: 9781906124588
Pages: 60
Format: Softcover
Published Date: 29 October 2010
Availability: In Stock

Acknowledgement of OGC Copyrights.

Configuration Management is often misunderstood, order this in-depth guide to Configuration Management today!