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Aligned with COBIT 4.1 and ITILv3 - Endorsed by itSMF International.
This guide is aimed at providing specific guidance on how to use COBIT 4.1 when performing a particular role. It focuses on service managers, providing them with a better understanding of the need for IT governance and how to apply good practices in their specific roles and responsibilities.
The guide facilitates easier use and adoption of COBIT and ITIL concepts and approaches, and encourages integration of COBIT with ITIL.
Included are explanations on how to get started and combine COBIT and ITIL for successful service management. Core guidance is provided in the form of a table showing:
- The key activities of a service manager organised by ITILv3 processes,
- The corresponding COBIT 4.1 control objectives,
- The corresponding ISO/IEC 20000 references,
- Roles and responsibilities for a generic range of role players in the various processes.
COBIT User Guide for Service Managers is applicable to any service provider, whether acting as an internal IT function or as a commercial vendor. The guidance is based on good practice and the practical experiences of industry experts.
The structure of this guide has been based on COBIT’s key components of key controls, goals and metrics, roles and responsibility (RACI) charts, and maturity models. It also leverages ITGI’s COBIT mapping research of COBIT 4.1 with ITILv3.
Key Features and Benefits:
- Shows you can integrate COBIT and ITIL, enabling you to leverage the strengths of both frameworks for the benefit of your organisation.
- Is aimed at providing specific guidance on how to use COBIT 4.1 when performing a particular role. Particularly, providing service managers with a better understanding of the need for IT governance and how to apply good practices in their specific roles and responsibilities.
- Partly written by one of the leading IT service management experts from the itSMF. Adding to the authority of the material in the book.
Publisher: IT Governance Institute
ISBN 10: 1604200715
ISBN 13: 9781604200713
Pages: 54
Format: Softcover
Published Date: 1 April 2009
Availability: In Stock
Acknowledgement of OGC Copyrights.
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